Sold out, returns and exchanges
How can I return my diffuser?
You may return your (unused) diffuser within 30 days after purchase.
The diffuser must be returned in the same box and needs to be complete and clean.
Please send us an e-mail beforehand to [email protected] so we can keep an eye on the return.
You are responsible for the costs of the return shipment. Always send it with track and trace! We estimate that the costs will be a maximum of €7 within Belgium. Maximum duration of return processing is 30 days.
After sending, please email a photo of the return slip to [email protected] and keep it safe until the return has been fully processed.
You can also bring the product back to our office.
Would you like to return another product?
Due to hygiene and cosmetics legislation, we do not have a return service for essential oils, base oils, herbs, hydrosols and cosmetic products. These cannot be exchanged or returned.
How will I be refunded after a return?
After you’ve sent the product back to us and we have received it correctly, we’ll refund the purchase amount, including any shipping costs, as soon as possible. We aim to do this within 30 days. We will pay you back using the same payment method you chose.
Do I have a legal warranty?
Yes. The term ‘legal guarantee’ means that a product is or should be that which the consumer may reasonably expect it to be. For diffusers you buy from us you have a legal guarantee of 2 years. For all other products, it counts until the expiry date that you can find on the product.
Can’t find your answer or do you have a question? We will gladly help you further.
Send us an e-mail or call us.
You can reach us on working days during office hours at [email protected]. We aim to answer your e-mail within 24 hours.
You can also call us on working days between 10.00 and 14.00 on +32 (0) 56907941.