How quickly will I receive my order?
Did you order on a working day before 2pm? Then your order will be sent the next working day at the latest.
Delivery time depends on how busy the parcel service is, but it’s usually within 1-2 days. The parcels are picked up daily by BPost (Belgium) or DPD via a CO2-neutral shipment and go your way!
What are the shipping costs?
For orders above €50 within Belgium, the Netherlands, Luxembourg and Germany, we deliver your order free of charge.
If your order is less than €50 within Belgium, the Netherlands and Luxembourg, you’ll pay €8 delivery costs.
Within Germany your order will be delivered for €9 shipping costs.
We also deliver to the following countries: France, Austria, Australia, Denmark, Czech Republic, Poland, Slovakia, Slovenia, United Kingdom, Italy, Estonia, Latvia, Portugal and Spain.
There, we apply €15 shipping costs for orders below €70. If you order over €70 the delivery is free of charge.
For countries outside the EU, including Norway and Switzerland, the shipping costs are always calculated per order to get the cheapest and fastest delivery. You’ll receive an email from us with the shipping price and payment link.
Can I follow the status of my order?
When we’ve shipped your order, you’ll receive an email with the track &trace code (don’t forget to check your spam folder).
Can’t find your answer or do you have a question? We will gladly help you further.
Send us an e-mail or call us.
You can reach us on working days during office hours at [email protected]. We aim to answer your e-mail within 24 hours.
You can also call us on working days between 10.00 and 14.00 on +32 (0) 56907941.